Overview:
Customer: Rohlik
The customer raised an issue regarding a document that could not be located within Inflow, specifically mentioning the document "EUR_252304065_31546407_Rossum.xml." They pointed out that two files bearing the same name were dispatched by Rossum, with one successfully reaching NetSuite on June 8, 2023, while the other remained unaccounted for after its transmission on June 19, 2023. The customer further verified with Rossum that both files had been exported without problems. In response, the customer requested an examination of the SFTP system to confirm whether the missing document had been received and to investigate why it failed to be sent to NetSuite.
The information provided below is also relevant to other customers facing a similar problem.
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