FlowAP Update > Efecte Ticket Creation
Purpose: This is to make sure that communication regarding the update is recorded via the ticket in which relevant parties would be review.
Instructions
Send Email with the below details:
To: support@staria.com
Subject: Action needed: FlowAP 3.2.x Update Notice - [companyname]Copy the ticket number on the notification received
Search and open the ticket in Efecte
Edit the ticket and set the following:
Customer = [customer account]
Status = In Progress
Support Person = [you]Click on the New Message button
To = *customer contact, if you do not know reach out the Service Manager
*if you need to CC any click on Show All Header fields
Optional : Copy, Tiia and Jukka for AP customers.Send a message to inform the customer that you would be updating their account, sample:
Paste the URL of the Ticket in the Task Template
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