There would be times where the PDF will not make it’s way into the Customer’s NS account, most common occurrence of this is

​Emoji :blue_book: Instructions

1. Take note of the FlowAP Document name where the PDF is missing

2. Go to https://inflow.staria.fi/admin/

3. Click on Trans docs
   
   

4. On the Search bar, enter the name of the FlowAP Document in #1
   
   

5. Check the Status and File Name, depending on the these please proceed with the below steps:

Status = Large PDF File

1. Go to https://inflow.staria.fi/

2. Open the Folder for the affected customer

3. Take note of the Username and Password
   
   

4. Open FileZilla to access the SFTP Folder
   *if you don’t have it on your computer, you can download it from here

5. Set the following values:
   Host = sftp://inflow.staria.fi
   Username = *from #4
   Password = *from #4, click on the View password button to show the password

6. Click Quickconnect
   
   

7. Double-click on the to_be_processed Folder

8. Right-click on the affected file and click on Download
   
   

   
   

9. Go to the Customer’s NS account and Edit the corresponding FlowAP Document

10. PDF File Reference > *click on the + sign and select the file in #8
    
    

    
    

11. Save

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